Support
30-Day Knight Challenge
Try our Knightool® product starting from the day of purchase. If you are not satisfied with the product then please return the item in perfect condition in it's original packaging (see below) together with your cash receipt or other proof of purchase - receipt, online invoice showing the purchaser's name, payment address and shipping address details - within 30 days of purchase. Return address: Suite 19, Roxan Business Centre, 142 Lodge Road, Southampton SO14 6QR. This does not affect your statutory rights. Terms and Conditions apply. For further details see below or contact our Customer Service Team by e-mail at: enquires@knightool.com or by telephone on 020 3286 3296.
Terms & Conditions of Sale
1. Offer and Governing Provisions. Knight Tools Limited ("Knightool®") is pleased to offer for sale the tools and equipment manufactured or marketed by Knightool® ("Product") subject to the following terms and conditions. The Customer agrees and represents that he is buying the Product for his own use and not for resale. The Customer's placement of an order for a Product constitutes Customer's unconditional acceptance of the following terms and conditions. These terms and conditions are subject to change without prior written notice at any time and in Knightool®’s sole discretion.
2. Personal Use Warranties for Products. Customers buying Product for personal use can obtain the Product warranty information by calling Knightool®’s Customer Services by telephone on 020 3286 3296 or e-mail: enquiries@Knightool®.com. During the applicable duration of the applicable personal use warranty, at its option, Knightool® will repair or replace its Products which fail to meet the personal use warranty standards, or provide a refund by repaying or crediting the Customer with an amount equal to the purchase price of such Products. Repair, replacement or refund shall be at the election and expense of Knightool®, and is the Customer's exclusive remedy in place of all other rights and remedies. This warranty only extends to the original Customer and cannot be transferred or assigned. To obtain warranty service contact the Knightool® Customer Services by telephone on 020 3286 3296 or e-mail: enquiries@Knightool®.com. The following information will be required with the customer’s warranty request: (1) date and proof of purchase, (2) where the customer purchased the product, (3) full name, (4) shipping address, (5) telephone number, (6) e-mail address, (7) item number(s) or approximate weight of return package. Warranty requests that do not include all of the required information will not be processed. Once the warranty request is validated the customer will ship the Product(s) to Knightool® at Suite 19, Roxan Business Centre, 142 Lodge Road, Southampton SO14 6QR. Upon receipt of the product, the warranty claim will be reviewed and the product will be inspected. If the warranty request is found to be valid, the product will be repaired and returned to the customer or a replacement product or refund will be shipped to the customer. If the warranty claim is found to be invalid, the original product will be returned to the customer. By repairing or replacing a Product, or providing a refund, Knightool® does not waive a claim that a Product nevertheless has been subject to abnormal use. You can obtain further information regarding the personal use warranty by writing to: Knightool® at Suite 19, Roxan Business Centre, 142 Lodge Road, Southampton SO14 6QR.
If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping. Replacement or refund will not be issued unless a valid proof of delivery can be provided.
3. Warranty – Professional Use for Products. Knightool® warrants to Customers who purchase Product from Knightool® for use in their profession that Knightool®® brand Products will be free from defects in workmanship and materials for a duration described in each Product's warranty code. The warranty duration depends upon the nature of the Product. If the Product information for purchased Product does not include a warranty statement with the applicable duration or prior to a Product purchase, the Customer can obtain the Product warranty code and warranty duration from a Knightool® dealer or representative or by writing to Knightool® at the address provided at the end of this warranty statement. Consumable Products are warranted, at the time of sale, only against defects in workmanship or materials that prevent their use. Consumable products are goods reasonably expected to be used up or damaged during use, including but not limited to drill bits, saw blades, grinding discs, sanding discs, knife blades, files, O2 sensors and batteries. This warranty only extends to the original Customer and cannot be transferred or assigned.
During the applicable duration of the warranty, at its option, Knightool® will repair or replace its Products which fail to give satisfactory service due to defective workmanship or materials, or provide a refund by repaying or crediting Customer with an amount equal to the purchase price of such Products. Repair, replacement or refund shall be at the election and expense of Knightool®, and is the Customer's exclusive remedy in place of all other rights and remedies. Any products or parts replaced or for which Knightool® has provided a refund are the property of Knightool® and will not be returned. By repairing or replacing a Product, or providing a refund, Knightool® does not waive a claim that a Product nevertheless has been subject to abnormal use.
To obtain warranty service, return products to a Knightool® representative.
For customers not serviced by a Knightool® representative, contact Knightool® Customer Services by telephone on 020 3286 3296 or e-mail: enquiries@Knightool®.com. The following information will be required with the customer’s warranty request: (1) date and proof of purchase, (2) where customer purchased the product, (3) full name, (4) shipping address, (5) telephone number, (6) e-mail address, (7) item number(s) or approximate weight of return package. Warranty requests that do not include all of the required information will not be processed. Once the warranty request is validated, the customer will ship the product to Knightool® upon specific instructions provided. Upon receipt of the product, the warranty claim will be reviewed and the product will be inspected. If the warranty request is found to be valid, the product will be repaired and returned to the customer or a replacement product or refund will be shipped to the customer. If the warranty claims is found to be invalid, the original product will be returned to the customer. By repairing or replacing a Product, or providing a refund, Knightool® does not waive a claim that a Product nevertheless has been subject to abnormal use. You can obtain further information regarding the professional use of Products warranty by writing to: Knightool®, Suite 19, Roxan Business Centre, 142 Lodge Road, Southampton, SO14 6QR.
If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping. Replacement or refund will not be issued unless a valid proof of delivery can be provided.
In addition to any limitations outlined in warranty statements provided with the Product, Knightool® does NOT provide any warranty for (1) products labelled other than Knightool® or (2) products subjected to "abnormal use". Products that are not labelled Knightool® are subject to the warranty provided by the manufacturers of those products and Knightool® will pass along any such warranties. "Abnormal use" includes misuse, accident, modification, unreasonable use, abuse, neglect, lack of maintenance, use in product-related service, or use after the product is significantly worn. Abnormal use of tool storage units also includes, without limitation, situations when a unit is pulled using a mechanical vehicle, rolled over large drops, used in a highly corrosive environment, used as a step stool, modified with non-Knightool® parts, overloaded or modified in any way.
THE FOREGOING WARRANTY IS IN LIEU OF AND EXCLUDES ALL OTHER WARRANTIES NOT EXPRESSLY SET FORTH HEREIN, WHETHER EXPRESS OR IMPLIED, BY OPERATION OF LAW OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Descriptions of Product contained in this website are for the sole purpose of identifying Product and shall not be construed as an express warranty.
4. LIMITATION OF LIABILITY. KNIGHTOOL® AND ITS AFFILIATED COMPANIES AND THIRD PARTY SUPPLIERS SHALL NOT BE LIABLE FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL LOSSES, COSTS OR DAMAGES INCURRED BY BUYER OR OTHERS, DIRECTLY OR INDIRECTLY ARISING FROM THE SALE, HANDLING OR USE OF THE PRODUCTS AND/OR GEAR, OR FROM ANY OTHER CAUSE WITH RESPECT TO THE PRODUCTS AND/OR GEAR OR THE FOREGOING WARRANTY, WHETHER SUCH CLAIM IS BASED UPON BREACH OF CONTRACT, BREACH OF WARRANTY, STRICT LIABILITY IN TORT, NEGLIGENCE OR ANY OTHER LEGAL THEORY (INCLUDING WITHOUT LIMITATION, LOST PROFITS, REVENUES, ANTICIPATED SALES, BUSINESS OPPORTUNITIES, GOODWILL, OR INTERRUPTION OF BUSINESS OR OTHER INJURY OR DAMAGE).
5. Notice of Product and Gear Design. Knightool® reserves the right to make changes in design or construction at any time without incurring any obligation to incorporate such changes in Product and/or Gear previously sold. Knightool® also reserves the right to discontinue the manufacture or offering for sale of any Product and/or Gear at such time to be determined by Knightool® in its sole discretion.
6. Tool Dimensions. Dimensions shown on this website have been rounded up to the nearest fractional size or nearest tenth millimeter and are not exact product specifications.
7. Shipping; Title; Risk of Loss. Title to Product and/or Gear will pass from Knightool® or Knightool®’s suppliers to Customer on shipment from Knightool®’s facilities or other designated third party supplier's facility. Loss or damage that occurs during shipping by a carrier selected by Knightool® is Knightool®’s or Knightool®’s supplier's responsibility. Loss or damage that occurs during shipping by a carrier selected by Customer is the Customer's responsibility. Knightool® reserves the right to make delivery of Product and/or Gear in instalments.
In the event the shipment has not been received within 14 days of the billing (hard charge) to the debit/credit card, the customer must contact Knightool® so a tracer can be initiated on the shipment. Typically customers receive their parcel post and priority parcel post shipments within 10-14 business days, however parcel post shipments have been documented of up to 6-8 weeks for delivery. Tracers on shipments through Royal Mail cannot be done until 8 weeks from the shipment date.
8. Returns of Product. Customers may return any Product purchased from this Site (except for products identified as non-returnable by Knightool®) for any reason within 30 days of receipt. To return a Product, the Customer must telephone 020 3286 3296 or email enquries@Knightool®.com. The Product must be in a new, sellable condition when returning for a refund. Upon receipt and confirmation of the return by Knightool®, the Customer's debit/credit card will be credited for the amount of the purchase price of the item and the tax paid by Customer, less shipping charges for the return via PayPal or other payment transfer facilities, except in cases of the wrong Product being shipped by Knightool®, or in the case of a damaged or defective Product. In the case of a damaged or defective Product, the Customer may choose to have the Product replaced with an identical Product, or if the Product shipped was not the Product ordered by the Customer, the Customer may elect to have the correct Product shipped. Only the Product purchased from www.Knightool®.com can be returned in this manner. Knightool® requires that you return the Product with prepaid insurance using UPS or Parcel Post. Knightool® will not accept returns sent C.O.D. (Cash on Delivery). If the Product was damaged in transit, Knightool® requests that the Customer holds the Product and original packaging and call the carrier for inspection and pick-up.
Knightool® strongly encourages the Customer to send returns with a tracking number or delivery confirmation number. Knightool® recommends that the Customer (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to Knightool® or declare the full value of the shipment so that the Customer is completely protected if the shipment is lost or damaged in transit. Knightool® is not responsible for lost or damaged returns.
If the Customer chooses not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, the Customer will be responsible for any loss or damage to the product during shipping. Replacement or refund will not be issued unless a valid proof of delivery can be provided.
Refunds will only be issued to the debit/credit card used for the original purchase. In the event that card is no longer active, a refund will be issued cheque.
9. Delay. Knightool® and its affiliates and third party suppliers shall not be liable for any damage as a result of any delay or failure to deliver due to any cause beyond Knightool®'s or its third party supplier's reasonable control, including, without limitation, any act of God, act of Customer, embargo or other governmental act, regulation or request, fire, accident, strike, slowdown, war, riot, delay in transportation, or inability to obtain necessary labour, materials or manufacturing facilities. In the event of any such delay, the date of delivery shall be extended for a period equal to the time lost because of the delay. Customer's exclusive remedy for other delays and for Knightool®'s or its third party supplier's inability to deliver for any reason shall be rescission of the sale of Product(s).
10. Governing Laws. These terms and conditions, and use of this website, shall be governed by and construed in accordance with the laws of England and Wales, without reference to principles of conflicts of laws. The rights and obligations of the parties hereunder shall not be governed by the 1980 U.N. Convention on Contracts for the International Sale of Goods. Any provision which is prohibited or unenforceable in any jurisdiction shall, as to such jurisdiction, be ineffective to the extent of such prohibition or unenforceability of such provision in any other jurisdiction.
Terms – Use of Website
By accessing, browsing and/or using the pages in this Site, you agree to these Terms and Conditions. If you do not agree, do not access, browse or use this Site. If you are currently a party to a formal purchase agreement with Knightool® or any of its affiliates (such as an industrial distribution agreement or a master purchase agreement), the terms of that agreement will supersede any terms of this Site to the extent inconsistent.
Company and Trademark
Knight Tools Ltd (The Company) has been registered in England and Wales, Register Company number: 08519562. Knightool® (Knightool®) is its trading name and trademark registered in the UK. In countries where any of the Knightool® trademarks, service marks, domain names, logos and company names are not registered, Knight Tools Ltd. claims other rights associated with unregistered trademarks, service marks, domain names, logos, and company names. Other product or company names referred to on this Site may be trademarks of their respective owners. You may not use any trademark, service mark, domain name, logo, or company name of Knightool® or any third party without permission from the owner of the applicable trademark, service mark, domain name, logo, or company name. You may contact the service team by sending an e-mail to enquiries@Knightool®.com to request written permission to use Materials on this Site for purposes other than stated in the Terms and Conditions or for all other questions relating to this Site. Any claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with, English law, and the parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.
Restrictions on Use
The materials published in this site, http://www.Knightool®.com, http://www.Knightool®.co.uk (collectively, the "Site") and any other World Wide Web site owned, operated, licensed, or controlled by Knight Tools Ltd ("Knightool®") or any of its related, affiliated or subsidiary companies (collectively the "Materials") may not be copied or distributed, or republished, uploaded, posted or transmitted in any way, without the prior written consent of Knightool® or any of its relevant related, affiliated or subsidiary company or companies, as the case may be, EXCEPT: you may download one copy of the Materials on one computer for use on that computer only, provided you do not delete or change any copyright, trademark or other proprietary notices, and provided you do not further copy or post the Materials on any network computer or distribute the Materials in any media. You may only use the Materials posted on this Site for lawful purposes.
Software Licenses
Any licenses for Knightool® electronic products sold through this Site are subject to the terms and conditions of the Knightool® Online End User License Agreement. Any other software downloaded from this Site, including, without limitation, all files, images and/or applets contained in or generated by software, and accompanying data (together, the "Software") is licensed to you by Knightool® for use on the computer described in the preceding paragraph only. Neither title nor intellectual property rights, except for the limited license rights granted in this Section, are transferred to you. You may not decompile, reverse engineer, disassemble, copy, adapt, translate or modify the Software. You also may not resell, lease, sublicense or otherwise transfer the Software to any third party. We reserve the right to terminate this limited license at any time.
User IDs and Passwords
You will be solely responsible for the maintenance and security of your login identifier and password, if any. Your login identifier and password are unique to you, and you agree not to disclose or share your login identifier and password with any third party. Knightool® reserves the right to deny or revoke access to this Site, or any part thereof, at any time in our sole discretion, with or without cause. Your access to this Site will terminate upon the termination of this Agreement for any reason.
Disclaimer
The material in this site may include technical inaccuracies or typographical errors. Knightool® reserves the right to change or renew the information at any time without notice. Due to the nature of communications over the internet and the inherent risks of the transfer of data over the internet, Knightool® shall have no liability whatsoever for any damages or losses resulting from viruses, worms, trojan horses or other malicious code or the corruption or loss of data or any damage to software or hardware.
Equal Opportunity Employer
Knightool® is an equal opportunity employer committed to a diverse workforce.
Disclaimer of Liability
Due to the changing nature of the information contained in this website Knightool® shall have no liability whatsoever for any damages or losses arising directly or indirectly as a result of any of the information accessible via the site not being accurate, complete or up to date.
Whilst Knightool® will use all reasonable endeavours to minimise any amount of downtime on the site, due to the fact that Knightool® does not have direct control over the servers used to hold data or information on the site and due to the intrinsic nature of websites, Knightool® shall have no liability whatsoever for any damages or losses arising directly or indirectly as a result of you being able to access the site.
Certain (hypertext) links in this website will lead to websites which are not under the control of The Company. When you activate any of these you will leave Knightool® website and Knightool® has no control over and will accept no responsibility or liability for the material on any website which is not under the control of Knight Tools Ltd.
These exclusions of liability shall not apply to any damages arising from death or personal injury caused by the negligence of Knight Tools Ltd. or any of its employees or agents.
Applications to link to a Knightool® website should be made to the Website Operations Manager at the following email address: enquiries@Knightool®.com
These disclaimers and exclusions shall be governed by and construed in accordance with English Law. If any provision of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions. All brand names, product and service names and titles and copyrights used in this site are trademarks, trade names, service marks or copyrights of their respective holders. No permission is given by Knightool® for their use by any person other than such holders and such use may constitute an infringement of the holders rights.
Products and Pricing
All Knightool® products and Knightool® branded gear and accessories sold through this Site are subject to Knightool® standard Terms and Conditions of Sale unless otherwise specified. Product prices, configurations, and availability are subject to change at any time by Knightool®, including changes to pricing and Terms and Conditions of Sale. Knightool® shall have the right to refuse or cancel any order or delivery of any item for any reason including in the event of a pricing error. Currently, the products and gear displayed are available for delivery to addresses within the UK only. If you would like to order products or gear for delivery outside the UK, please call our customer service team for additional information. All prices displayed on this Site are quoted in British Sterling Pound (GBP) and are valid and effective only in the United Kingdom.
Submissions
All remarks, suggestions, ideas, graphics, or other information communicated to Knightool® through this Site (together, the "Submission") will forever be the property of Knight Tools Ltd. or any of its related, affiliated or subsidiary companies and you waive all of your rights, including but not limited to moral rights, therein if applicable. Except as described in our Privacy Policy, Knightool® or any of its related, affiliated or subsidiary companies will not be required to treat any Submissions as confidential, and will not be liable for any ideas for its business (including without limitation, product or advertising ideas) and will not incur any liability as a result of any similarities that may appear in future Knightool® operations. Without limitation, Knightool® or any of its related, affiliated or subsidiary companies will have exclusive ownership of all present and future existing rights to the Submission of every kind and nature everywhere. Except as noted below in the last paragraph of this section, Knightool® or any of its related, affiliated or subsidiary companies will be entitled to use the Submission for any commercial or other purpose whatsoever without compensation to you or any other person sending the Submission.
Your Submission, including personally identifiable information, is voluntary and subject to the Privacy Policy. You are responsible for the content of the Submission and agree to defend (at Knightool®'s option and at your sole expense), indemnify and hold Knightool® or any of its related, affiliated or subsidiary companies harmless from any damages, losses, costs, or expenses, including attorneys' fees, which Knightool® or any of its related, affiliated or subsidiary companies may incur as a result of your Submission. If you are viewing this Site on a public computer or are otherwise using a computer to which multiple people have potential access, be sure to follow all relevant instructions to ensure you are sufficiently disconnected and logged off this Site and the computer system you are using to prevent unauthorized Submissions or access to your Knightool® account. Knightol retains the right to review, edit, or delete from this Site any Submission, which Knightool® in its sole discretion considers illegal, offensive, or otherwise inappropriate. You are solely responsible for maintaining and keeping secure your Knightool® account information.
Links
At certain places on this Site, live "links" to other Internet addresses can be accessed. Such external Internet addresses contain information created, published, maintained, or otherwise posted by organizations independent of Knightool®. Knightool® does not endorse, approve, certify, maintain, or control these external Internet addresses and does not guarantee the accuracy, completeness, efficacy, timeliness, or correct sequencing of information located at such addresses.Knightool® provides the links only as a convenience. Use of any information obtained from such addresses is voluntary, and reliance on it should only be undertaken after an independent review of its accuracy, completeness, efficacy, and timeliness. Neither the inclusion of the link in this Site nor reference therein to any specific commercial product, process, or service by trade name, trademarks, service mark, manufacturer, or otherwise constitutes or implies endorsement, recommendation, or favoring by Knightool®.
There may be circumstances where access to this Site is provided by a hypertext link located at another site. Knightool® has no responsibility for the content of such other sites, Knightool® does not make any representations or give any warranties or conditions with respect to any information contained in or at these other sites and Knightool® shall not be liable for any damages or injury arising from the content of or access to these other sites. Knightool® does not endorse the individuals, companies or other similar entities, or any products or materials associated with such individuals, companies or other similar entities, which provide a link to this Site. Unless approved in writing in advance by Knightool®, you agree not to: (a) provide or create a link to this Site; or (b) create any frames at any other sites pertaining to any of the Materials located at this Site. You also agree not to post any materials at this Site without the express written permission of Knightool®.
Termination
Knightool® or you may terminate this agreement at any time. You may terminate this agreement by destroying: (a) all Materials obtained from the Site, and (b) all related documentation and all copies and installations. Upon termination, you must destroy all Materials including, without limitation, permanently deleting all Materials from any computer and/or media and, upon Knightool®'s request, certify in writing that all Materials have been destroyed. The warranty disclaimers, limitations and exclusions of liability, reservation of property rights and other terms and conditions of this Agreement which by their nature are intended to survive will survive the termination or expiration of this Agreement for any reason.
Waiver
No delay or omission by Knightool® to exercise any right occurring upon any noncompliance on your part with respect to any of the terms of this agreement will impair any such right or power or be construed to be a waiver thereof. Any waiver by Knightool® of any of the covenants, conditions or agreements to be performed by you will not be construed to be a waiver of any succeeding breach thereof or of any covenant, condition or agreement herein contained.
Modifications to Terms and Conditions
Knightool® can revise these Terms and Conditions at any time by modifying or updating this posting. Your use of this Site on or after the effective date of any such modification or update will constitute your acceptance of these Terms and Conditions as modified and/or updated.
Miscellaneous
If any part of these Terms and Conditions is unlawful, void, or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of any remaining provisions. Any information related to your use of this Site for illegal purposes will be provided to law enforcement authorities. These Terms and Conditions and the Privacy Policy constitute the entire agreement between the parties relating to the use of this Site and supercede and replace any prior agreement between the parties, except as otherwise set forth above.
Try our Knightool® product starting from the day of purchase. If you are not satisfied with the product then please return the item in perfect condition in it's original packaging (see below) together with your cash receipt or other proof of purchase - receipt, online invoice showing the purchaser's name, payment address and shipping address details - within 30 days of purchase. Return address: Suite 19, Roxan Business Centre, 142 Lodge Road, Southampton SO14 6QR. This does not affect your statutory rights. Terms and Conditions apply. For further details see below or contact our Customer Service Team by e-mail at: enquires@knightool.com or by telephone on 020 3286 3296.
Terms & Conditions of Sale
1. Offer and Governing Provisions. Knight Tools Limited ("Knightool®") is pleased to offer for sale the tools and equipment manufactured or marketed by Knightool® ("Product") subject to the following terms and conditions. The Customer agrees and represents that he is buying the Product for his own use and not for resale. The Customer's placement of an order for a Product constitutes Customer's unconditional acceptance of the following terms and conditions. These terms and conditions are subject to change without prior written notice at any time and in Knightool®’s sole discretion.
2. Personal Use Warranties for Products. Customers buying Product for personal use can obtain the Product warranty information by calling Knightool®’s Customer Services by telephone on 020 3286 3296 or e-mail: enquiries@Knightool®.com. During the applicable duration of the applicable personal use warranty, at its option, Knightool® will repair or replace its Products which fail to meet the personal use warranty standards, or provide a refund by repaying or crediting the Customer with an amount equal to the purchase price of such Products. Repair, replacement or refund shall be at the election and expense of Knightool®, and is the Customer's exclusive remedy in place of all other rights and remedies. This warranty only extends to the original Customer and cannot be transferred or assigned. To obtain warranty service contact the Knightool® Customer Services by telephone on 020 3286 3296 or e-mail: enquiries@Knightool®.com. The following information will be required with the customer’s warranty request: (1) date and proof of purchase, (2) where the customer purchased the product, (3) full name, (4) shipping address, (5) telephone number, (6) e-mail address, (7) item number(s) or approximate weight of return package. Warranty requests that do not include all of the required information will not be processed. Once the warranty request is validated the customer will ship the Product(s) to Knightool® at Suite 19, Roxan Business Centre, 142 Lodge Road, Southampton SO14 6QR. Upon receipt of the product, the warranty claim will be reviewed and the product will be inspected. If the warranty request is found to be valid, the product will be repaired and returned to the customer or a replacement product or refund will be shipped to the customer. If the warranty claim is found to be invalid, the original product will be returned to the customer. By repairing or replacing a Product, or providing a refund, Knightool® does not waive a claim that a Product nevertheless has been subject to abnormal use. You can obtain further information regarding the personal use warranty by writing to: Knightool® at Suite 19, Roxan Business Centre, 142 Lodge Road, Southampton SO14 6QR.
If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping. Replacement or refund will not be issued unless a valid proof of delivery can be provided.
3. Warranty – Professional Use for Products. Knightool® warrants to Customers who purchase Product from Knightool® for use in their profession that Knightool®® brand Products will be free from defects in workmanship and materials for a duration described in each Product's warranty code. The warranty duration depends upon the nature of the Product. If the Product information for purchased Product does not include a warranty statement with the applicable duration or prior to a Product purchase, the Customer can obtain the Product warranty code and warranty duration from a Knightool® dealer or representative or by writing to Knightool® at the address provided at the end of this warranty statement. Consumable Products are warranted, at the time of sale, only against defects in workmanship or materials that prevent their use. Consumable products are goods reasonably expected to be used up or damaged during use, including but not limited to drill bits, saw blades, grinding discs, sanding discs, knife blades, files, O2 sensors and batteries. This warranty only extends to the original Customer and cannot be transferred or assigned.
During the applicable duration of the warranty, at its option, Knightool® will repair or replace its Products which fail to give satisfactory service due to defective workmanship or materials, or provide a refund by repaying or crediting Customer with an amount equal to the purchase price of such Products. Repair, replacement or refund shall be at the election and expense of Knightool®, and is the Customer's exclusive remedy in place of all other rights and remedies. Any products or parts replaced or for which Knightool® has provided a refund are the property of Knightool® and will not be returned. By repairing or replacing a Product, or providing a refund, Knightool® does not waive a claim that a Product nevertheless has been subject to abnormal use.
To obtain warranty service, return products to a Knightool® representative.
For customers not serviced by a Knightool® representative, contact Knightool® Customer Services by telephone on 020 3286 3296 or e-mail: enquiries@Knightool®.com. The following information will be required with the customer’s warranty request: (1) date and proof of purchase, (2) where customer purchased the product, (3) full name, (4) shipping address, (5) telephone number, (6) e-mail address, (7) item number(s) or approximate weight of return package. Warranty requests that do not include all of the required information will not be processed. Once the warranty request is validated, the customer will ship the product to Knightool® upon specific instructions provided. Upon receipt of the product, the warranty claim will be reviewed and the product will be inspected. If the warranty request is found to be valid, the product will be repaired and returned to the customer or a replacement product or refund will be shipped to the customer. If the warranty claims is found to be invalid, the original product will be returned to the customer. By repairing or replacing a Product, or providing a refund, Knightool® does not waive a claim that a Product nevertheless has been subject to abnormal use. You can obtain further information regarding the professional use of Products warranty by writing to: Knightool®, Suite 19, Roxan Business Centre, 142 Lodge Road, Southampton, SO14 6QR.
If you choose not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping. Replacement or refund will not be issued unless a valid proof of delivery can be provided.
In addition to any limitations outlined in warranty statements provided with the Product, Knightool® does NOT provide any warranty for (1) products labelled other than Knightool® or (2) products subjected to "abnormal use". Products that are not labelled Knightool® are subject to the warranty provided by the manufacturers of those products and Knightool® will pass along any such warranties. "Abnormal use" includes misuse, accident, modification, unreasonable use, abuse, neglect, lack of maintenance, use in product-related service, or use after the product is significantly worn. Abnormal use of tool storage units also includes, without limitation, situations when a unit is pulled using a mechanical vehicle, rolled over large drops, used in a highly corrosive environment, used as a step stool, modified with non-Knightool® parts, overloaded or modified in any way.
THE FOREGOING WARRANTY IS IN LIEU OF AND EXCLUDES ALL OTHER WARRANTIES NOT EXPRESSLY SET FORTH HEREIN, WHETHER EXPRESS OR IMPLIED, BY OPERATION OF LAW OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Descriptions of Product contained in this website are for the sole purpose of identifying Product and shall not be construed as an express warranty.
4. LIMITATION OF LIABILITY. KNIGHTOOL® AND ITS AFFILIATED COMPANIES AND THIRD PARTY SUPPLIERS SHALL NOT BE LIABLE FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL LOSSES, COSTS OR DAMAGES INCURRED BY BUYER OR OTHERS, DIRECTLY OR INDIRECTLY ARISING FROM THE SALE, HANDLING OR USE OF THE PRODUCTS AND/OR GEAR, OR FROM ANY OTHER CAUSE WITH RESPECT TO THE PRODUCTS AND/OR GEAR OR THE FOREGOING WARRANTY, WHETHER SUCH CLAIM IS BASED UPON BREACH OF CONTRACT, BREACH OF WARRANTY, STRICT LIABILITY IN TORT, NEGLIGENCE OR ANY OTHER LEGAL THEORY (INCLUDING WITHOUT LIMITATION, LOST PROFITS, REVENUES, ANTICIPATED SALES, BUSINESS OPPORTUNITIES, GOODWILL, OR INTERRUPTION OF BUSINESS OR OTHER INJURY OR DAMAGE).
5. Notice of Product and Gear Design. Knightool® reserves the right to make changes in design or construction at any time without incurring any obligation to incorporate such changes in Product and/or Gear previously sold. Knightool® also reserves the right to discontinue the manufacture or offering for sale of any Product and/or Gear at such time to be determined by Knightool® in its sole discretion.
6. Tool Dimensions. Dimensions shown on this website have been rounded up to the nearest fractional size or nearest tenth millimeter and are not exact product specifications.
7. Shipping; Title; Risk of Loss. Title to Product and/or Gear will pass from Knightool® or Knightool®’s suppliers to Customer on shipment from Knightool®’s facilities or other designated third party supplier's facility. Loss or damage that occurs during shipping by a carrier selected by Knightool® is Knightool®’s or Knightool®’s supplier's responsibility. Loss or damage that occurs during shipping by a carrier selected by Customer is the Customer's responsibility. Knightool® reserves the right to make delivery of Product and/or Gear in instalments.
In the event the shipment has not been received within 14 days of the billing (hard charge) to the debit/credit card, the customer must contact Knightool® so a tracer can be initiated on the shipment. Typically customers receive their parcel post and priority parcel post shipments within 10-14 business days, however parcel post shipments have been documented of up to 6-8 weeks for delivery. Tracers on shipments through Royal Mail cannot be done until 8 weeks from the shipment date.
8. Returns of Product. Customers may return any Product purchased from this Site (except for products identified as non-returnable by Knightool®) for any reason within 30 days of receipt. To return a Product, the Customer must telephone 020 3286 3296 or email enquries@Knightool®.com. The Product must be in a new, sellable condition when returning for a refund. Upon receipt and confirmation of the return by Knightool®, the Customer's debit/credit card will be credited for the amount of the purchase price of the item and the tax paid by Customer, less shipping charges for the return via PayPal or other payment transfer facilities, except in cases of the wrong Product being shipped by Knightool®, or in the case of a damaged or defective Product. In the case of a damaged or defective Product, the Customer may choose to have the Product replaced with an identical Product, or if the Product shipped was not the Product ordered by the Customer, the Customer may elect to have the correct Product shipped. Only the Product purchased from www.Knightool®.com can be returned in this manner. Knightool® requires that you return the Product with prepaid insurance using UPS or Parcel Post. Knightool® will not accept returns sent C.O.D. (Cash on Delivery). If the Product was damaged in transit, Knightool® requests that the Customer holds the Product and original packaging and call the carrier for inspection and pick-up.
Knightool® strongly encourages the Customer to send returns with a tracking number or delivery confirmation number. Knightool® recommends that the Customer (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to Knightool® or declare the full value of the shipment so that the Customer is completely protected if the shipment is lost or damaged in transit. Knightool® is not responsible for lost or damaged returns.
If the Customer chooses not to (1) use a carrier that offers tracking or (2) insure or declare the full value of the product, the Customer will be responsible for any loss or damage to the product during shipping. Replacement or refund will not be issued unless a valid proof of delivery can be provided.
Refunds will only be issued to the debit/credit card used for the original purchase. In the event that card is no longer active, a refund will be issued cheque.
9. Delay. Knightool® and its affiliates and third party suppliers shall not be liable for any damage as a result of any delay or failure to deliver due to any cause beyond Knightool®'s or its third party supplier's reasonable control, including, without limitation, any act of God, act of Customer, embargo or other governmental act, regulation or request, fire, accident, strike, slowdown, war, riot, delay in transportation, or inability to obtain necessary labour, materials or manufacturing facilities. In the event of any such delay, the date of delivery shall be extended for a period equal to the time lost because of the delay. Customer's exclusive remedy for other delays and for Knightool®'s or its third party supplier's inability to deliver for any reason shall be rescission of the sale of Product(s).
10. Governing Laws. These terms and conditions, and use of this website, shall be governed by and construed in accordance with the laws of England and Wales, without reference to principles of conflicts of laws. The rights and obligations of the parties hereunder shall not be governed by the 1980 U.N. Convention on Contracts for the International Sale of Goods. Any provision which is prohibited or unenforceable in any jurisdiction shall, as to such jurisdiction, be ineffective to the extent of such prohibition or unenforceability of such provision in any other jurisdiction.
Terms – Use of Website
By accessing, browsing and/or using the pages in this Site, you agree to these Terms and Conditions. If you do not agree, do not access, browse or use this Site. If you are currently a party to a formal purchase agreement with Knightool® or any of its affiliates (such as an industrial distribution agreement or a master purchase agreement), the terms of that agreement will supersede any terms of this Site to the extent inconsistent.
Company and Trademark
Knight Tools Ltd (The Company) has been registered in England and Wales, Register Company number: 08519562. Knightool® (Knightool®) is its trading name and trademark registered in the UK. In countries where any of the Knightool® trademarks, service marks, domain names, logos and company names are not registered, Knight Tools Ltd. claims other rights associated with unregistered trademarks, service marks, domain names, logos, and company names. Other product or company names referred to on this Site may be trademarks of their respective owners. You may not use any trademark, service mark, domain name, logo, or company name of Knightool® or any third party without permission from the owner of the applicable trademark, service mark, domain name, logo, or company name. You may contact the service team by sending an e-mail to enquiries@Knightool®.com to request written permission to use Materials on this Site for purposes other than stated in the Terms and Conditions or for all other questions relating to this Site. Any claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims), shall be governed by, and construed in accordance with, English law, and the parties irrevocably submit to the exclusive jurisdiction of the courts of England and Wales.
Restrictions on Use
The materials published in this site, http://www.Knightool®.com, http://www.Knightool®.co.uk (collectively, the "Site") and any other World Wide Web site owned, operated, licensed, or controlled by Knight Tools Ltd ("Knightool®") or any of its related, affiliated or subsidiary companies (collectively the "Materials") may not be copied or distributed, or republished, uploaded, posted or transmitted in any way, without the prior written consent of Knightool® or any of its relevant related, affiliated or subsidiary company or companies, as the case may be, EXCEPT: you may download one copy of the Materials on one computer for use on that computer only, provided you do not delete or change any copyright, trademark or other proprietary notices, and provided you do not further copy or post the Materials on any network computer or distribute the Materials in any media. You may only use the Materials posted on this Site for lawful purposes.
Software Licenses
Any licenses for Knightool® electronic products sold through this Site are subject to the terms and conditions of the Knightool® Online End User License Agreement. Any other software downloaded from this Site, including, without limitation, all files, images and/or applets contained in or generated by software, and accompanying data (together, the "Software") is licensed to you by Knightool® for use on the computer described in the preceding paragraph only. Neither title nor intellectual property rights, except for the limited license rights granted in this Section, are transferred to you. You may not decompile, reverse engineer, disassemble, copy, adapt, translate or modify the Software. You also may not resell, lease, sublicense or otherwise transfer the Software to any third party. We reserve the right to terminate this limited license at any time.
User IDs and Passwords
You will be solely responsible for the maintenance and security of your login identifier and password, if any. Your login identifier and password are unique to you, and you agree not to disclose or share your login identifier and password with any third party. Knightool® reserves the right to deny or revoke access to this Site, or any part thereof, at any time in our sole discretion, with or without cause. Your access to this Site will terminate upon the termination of this Agreement for any reason.
Disclaimer
The material in this site may include technical inaccuracies or typographical errors. Knightool® reserves the right to change or renew the information at any time without notice. Due to the nature of communications over the internet and the inherent risks of the transfer of data over the internet, Knightool® shall have no liability whatsoever for any damages or losses resulting from viruses, worms, trojan horses or other malicious code or the corruption or loss of data or any damage to software or hardware.
Equal Opportunity Employer
Knightool® is an equal opportunity employer committed to a diverse workforce.
Disclaimer of Liability
Due to the changing nature of the information contained in this website Knightool® shall have no liability whatsoever for any damages or losses arising directly or indirectly as a result of any of the information accessible via the site not being accurate, complete or up to date.
Whilst Knightool® will use all reasonable endeavours to minimise any amount of downtime on the site, due to the fact that Knightool® does not have direct control over the servers used to hold data or information on the site and due to the intrinsic nature of websites, Knightool® shall have no liability whatsoever for any damages or losses arising directly or indirectly as a result of you being able to access the site.
Certain (hypertext) links in this website will lead to websites which are not under the control of The Company. When you activate any of these you will leave Knightool® website and Knightool® has no control over and will accept no responsibility or liability for the material on any website which is not under the control of Knight Tools Ltd.
These exclusions of liability shall not apply to any damages arising from death or personal injury caused by the negligence of Knight Tools Ltd. or any of its employees or agents.
Applications to link to a Knightool® website should be made to the Website Operations Manager at the following email address: enquiries@Knightool®.com
These disclaimers and exclusions shall be governed by and construed in accordance with English Law. If any provision of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions. All brand names, product and service names and titles and copyrights used in this site are trademarks, trade names, service marks or copyrights of their respective holders. No permission is given by Knightool® for their use by any person other than such holders and such use may constitute an infringement of the holders rights.
Products and Pricing
All Knightool® products and Knightool® branded gear and accessories sold through this Site are subject to Knightool® standard Terms and Conditions of Sale unless otherwise specified. Product prices, configurations, and availability are subject to change at any time by Knightool®, including changes to pricing and Terms and Conditions of Sale. Knightool® shall have the right to refuse or cancel any order or delivery of any item for any reason including in the event of a pricing error. Currently, the products and gear displayed are available for delivery to addresses within the UK only. If you would like to order products or gear for delivery outside the UK, please call our customer service team for additional information. All prices displayed on this Site are quoted in British Sterling Pound (GBP) and are valid and effective only in the United Kingdom.
Submissions
All remarks, suggestions, ideas, graphics, or other information communicated to Knightool® through this Site (together, the "Submission") will forever be the property of Knight Tools Ltd. or any of its related, affiliated or subsidiary companies and you waive all of your rights, including but not limited to moral rights, therein if applicable. Except as described in our Privacy Policy, Knightool® or any of its related, affiliated or subsidiary companies will not be required to treat any Submissions as confidential, and will not be liable for any ideas for its business (including without limitation, product or advertising ideas) and will not incur any liability as a result of any similarities that may appear in future Knightool® operations. Without limitation, Knightool® or any of its related, affiliated or subsidiary companies will have exclusive ownership of all present and future existing rights to the Submission of every kind and nature everywhere. Except as noted below in the last paragraph of this section, Knightool® or any of its related, affiliated or subsidiary companies will be entitled to use the Submission for any commercial or other purpose whatsoever without compensation to you or any other person sending the Submission.
Your Submission, including personally identifiable information, is voluntary and subject to the Privacy Policy. You are responsible for the content of the Submission and agree to defend (at Knightool®'s option and at your sole expense), indemnify and hold Knightool® or any of its related, affiliated or subsidiary companies harmless from any damages, losses, costs, or expenses, including attorneys' fees, which Knightool® or any of its related, affiliated or subsidiary companies may incur as a result of your Submission. If you are viewing this Site on a public computer or are otherwise using a computer to which multiple people have potential access, be sure to follow all relevant instructions to ensure you are sufficiently disconnected and logged off this Site and the computer system you are using to prevent unauthorized Submissions or access to your Knightool® account. Knightol retains the right to review, edit, or delete from this Site any Submission, which Knightool® in its sole discretion considers illegal, offensive, or otherwise inappropriate. You are solely responsible for maintaining and keeping secure your Knightool® account information.
Links
At certain places on this Site, live "links" to other Internet addresses can be accessed. Such external Internet addresses contain information created, published, maintained, or otherwise posted by organizations independent of Knightool®. Knightool® does not endorse, approve, certify, maintain, or control these external Internet addresses and does not guarantee the accuracy, completeness, efficacy, timeliness, or correct sequencing of information located at such addresses.Knightool® provides the links only as a convenience. Use of any information obtained from such addresses is voluntary, and reliance on it should only be undertaken after an independent review of its accuracy, completeness, efficacy, and timeliness. Neither the inclusion of the link in this Site nor reference therein to any specific commercial product, process, or service by trade name, trademarks, service mark, manufacturer, or otherwise constitutes or implies endorsement, recommendation, or favoring by Knightool®.
There may be circumstances where access to this Site is provided by a hypertext link located at another site. Knightool® has no responsibility for the content of such other sites, Knightool® does not make any representations or give any warranties or conditions with respect to any information contained in or at these other sites and Knightool® shall not be liable for any damages or injury arising from the content of or access to these other sites. Knightool® does not endorse the individuals, companies or other similar entities, or any products or materials associated with such individuals, companies or other similar entities, which provide a link to this Site. Unless approved in writing in advance by Knightool®, you agree not to: (a) provide or create a link to this Site; or (b) create any frames at any other sites pertaining to any of the Materials located at this Site. You also agree not to post any materials at this Site without the express written permission of Knightool®.
Termination
Knightool® or you may terminate this agreement at any time. You may terminate this agreement by destroying: (a) all Materials obtained from the Site, and (b) all related documentation and all copies and installations. Upon termination, you must destroy all Materials including, without limitation, permanently deleting all Materials from any computer and/or media and, upon Knightool®'s request, certify in writing that all Materials have been destroyed. The warranty disclaimers, limitations and exclusions of liability, reservation of property rights and other terms and conditions of this Agreement which by their nature are intended to survive will survive the termination or expiration of this Agreement for any reason.
Waiver
No delay or omission by Knightool® to exercise any right occurring upon any noncompliance on your part with respect to any of the terms of this agreement will impair any such right or power or be construed to be a waiver thereof. Any waiver by Knightool® of any of the covenants, conditions or agreements to be performed by you will not be construed to be a waiver of any succeeding breach thereof or of any covenant, condition or agreement herein contained.
Modifications to Terms and Conditions
Knightool® can revise these Terms and Conditions at any time by modifying or updating this posting. Your use of this Site on or after the effective date of any such modification or update will constitute your acceptance of these Terms and Conditions as modified and/or updated.
Miscellaneous
If any part of these Terms and Conditions is unlawful, void, or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of any remaining provisions. Any information related to your use of this Site for illegal purposes will be provided to law enforcement authorities. These Terms and Conditions and the Privacy Policy constitute the entire agreement between the parties relating to the use of this Site and supercede and replace any prior agreement between the parties, except as otherwise set forth above.
